Mystery Shopping at Household Waste Recycling Centre (HWRC's)
Kent County Council wants mystery shopping visits at 19 household waste recycling centres across Kent to assess service quality, identify improvements, and spot health and safety issues. The contract runs 36 months from May 2026 with an optional 12-month extension.
- Closed9 February 2026
- Value£160k
- BuyerKent County Council
- Where19 household waste recycling centres across Kent
- CategoryBusiness & professional services
- RegionSouth East
You'll want to look if you run a mystery shopping operation with a pool of fieldworkers covering Kent and can handle monthly reporting and data management.
You'll need
- Capacity to undertake four monthly visits to each of 19 sites
- Sufficient personnel to ensure mystery shoppers are not recognised by staff
- Data storage capability
- Ability to provide monthly reporting