NW2942 - Intraday Workforce Optimisation Solution

Northumbrian Water needs intraday workforce optimisation and real-time management software that integrates with Genesys Cloud. The solution will start with 50 users in the Operations contact centre for 6 months, then scale to 250 users across multiple contact centres.

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ClosedNo deadline was stated and the notice is over 90 days old
Published4 February 2026
Value£800k
BuyerNORTHUMBRIAN WATER LIMITED
WhereNorthumbrian Water contact centres
CategoryIT, software & telecoms
RegionEast of England, North East

You'll want to look if you develop or can license workforce optimisation software that integrates with Genesys Cloud contact centre platforms