NW2942 - Intraday Workforce Optimisation Solution
Northumbrian Water needs intraday workforce optimisation and real-time management software that integrates with Genesys Cloud. The solution will start with 50 users in the Operations contact centre for 6 months, then scale to 250 users across multiple contact centres.
- ClosesNot stated
- Value£800k
- BuyerNORTHUMBRIAN WATER LIMITED
- WhereNorthumbrian Water contact centres
- CategoryIT, software & telecoms
- RegionEast of England, North East
You'll want to look if you develop or can license workforce optimisation software that integrates with Genesys Cloud contact centre platforms