Out Of Hours Call Handling for Sheltered Housing sites
Brunelcare needs a contractor to run an out-of-hours telephone and digital triage service for their sheltered housing sites across the Southwest. The service covers emergency repairs, welfare checks, access issues, and escalation to emergency services or on-call staff outside normal office hours.
- Closed9 March 2026
- ValueNot stated
- BuyerBRUNELCARE
- WhereBrunelcare sheltered housing sites across the Southwest
- CategoryBusiness & professional services
- RegionSouth West
You'll want to look if you run an out-of-hours call centre or emergency response service with experience in housing or care support
You'll need
- GDPR-compliant data handling
- Staffed telephone line and/or digital triage capability
- Call logging and daily reporting
- Response within agreed SLAs