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P-3271 IT Hardware Maintenance and Support Services

Translink needs a single supplier for hardware maintenance across servers, storage, client devices and printers, plus 24/7 break-fix support with 4-hour response and fix times for physical servers. The contract also covers business continuity testing and transition/transformation services such as site migrations and print management rollout.

You'll want to look if you have a team experienced in managing enterprise hardware estates, can provide 24/7 technical support with documented SLAs, and have delivered business continuity and site migration projects for transport or large public-sector organisations.

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