Colleague competency solution
Riverside Group needs a competency solution to help customer service staff retain and apply knowledge across multiple areas: repairs, income management, housing, building safety, complaints, ASB and safeguarding. The notice is incomplete but indicates an ongoing challenge with quality assurance in their Liverpool contact centre handling around 1 million interactions yearly.
- Closed25 March 2026
- Value£150k
- BuyerThe Riverside Group Limited
- WhereSpeke, Liverpool
- CategoryIT, software & telecoms
- RegionNorth West
You'll want to look if you develop learning management or competency tracking software and can work with a large housing provider to design and implement a solution for multi-disciplinary customer service teams.