Contracts
ClosedSmall-firm friendly
DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Northern Ireland's Department of Justice, Health and Communities needs a supplier to run a 24-hour domestic and sexual abuse helpline, seven days a week. The service must offer phone, email, and webchat channels with equal quality across all.
- Closed3 December 2025, 15:00
- Published7 November 2025
- Value£3.2m
- BuyerThe Department of Justice
- WhereNorthern Ireland
- CategoryBusiness & professional services, IT, software & telecoms, Social care & community
- RegionNorthern Ireland
You'll want to look if you have experience running confidential helplines or contact centres and can staff a 24/7 service across all communication channels in Northern Ireland.
You'll need
- Trauma-informed service delivery capability
- Multi-channel support: telephone, email, webchat