DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Northern Ireland's three justice and health departments want a supplier to run a 24-hour domestic and sexual abuse helpline via telephone, email and webchat, 365 days a year. The contract runs for 3 years with two optional 2-year extensions.
- Closed3 December 2025
- Value£3.2m
- BuyerThe Department of Justice
- WhereNorthern Ireland
- CategoryBusiness & professional services, IT, software & telecoms, Social care & community
- RegionNorthern Ireland
You'll want to look if you can staff and operate a helpline with trauma-informed advisors across all hours, manage multiple communication channels reliably, and handle sensitive safeguarding disclosures.