Debt Collection
United Utilities is seeking specialist debt collection agencies and BPO providers to collect household water billing debt. Services cover first and second contact, doorstep visits, vulnerable customer handling, trace and collect, and probate cases.
- Closes29 December 2026
- Value£44m
- BuyerUnited Utilities Water Limited
- CategoryBusiness & professional services
- RegionNorth West
You'll want to look if you operate a debt collection agency licensed for domestic debt recovery and can handle sensitive customer interactions including vulnerable persons.
You'll need
- Compliance with Fair Pay Guidelines
- Adherence to applicable industry standards and Good Industry Practice
- Ability to demonstrate compliance management and failure resolution processes
Might not suit a small firm
- the contract itself is a large one