Contracts
Small-firm friendly
Provision of out of hours customer call centre services.
Connexus Homes needs a call centre to handle emergency repairs calls outside normal working hours for social housing customers. The supplier will assess call urgency, provide advice, record information, and escalate or dispatch repairs as needed.
- Closes6 November 2026, 12 noon
- Published12 October 2026
- ValueNot stated
- BuyerConnexus Homes Limited
- CategoryBusiness & professional services
- RegionWest Midlands
You'll want to look if you run an out of hours emergency call centre and have experience handling repair requests for housing providers
You'll need
- Proven experience delivering out of hours services in UK social housing sector
- Ability to manage calls professionally and sensitively to Connexus protocols