Conversational AI Platform
DWP needs a natural language call steering solution to handle incoming citizen calls about benefits, pensions and child maintenance. The system should route calls intelligently based on what citizens say, improving contact centre efficiency across the department's 200 locations.
- ClosesNot stated
- Value£20m
- BuyerDepartment for Work & Pensions
- WhereDWP contact centre operations across multiple UK locations
- CategoryIT, software & telecoms, Business & professional services
- RegionUK-wide
You'll want to look if you have experience building or integrating conversational AI and natural language processing systems for large-scale customer contact operations
Might not suit a small firm
- the contract itself is a large one
- it needs coverage across the whole UK