Mystery Shopping Services

The British Council wants a mystery shopping provider to evaluate user experience and security across IELTS test registration, application, and attendance stages. The work covers both written and speaking tests.

• Closed18 May 2026
• Value£440k
• BuyerBritish Council
• CategoryBusiness & professional services
• RegionLondon

You'll want to look if you have experience running mystery shopping programmes and can conduct evaluations across customer journey touchpoints, particularly in testing or assessment environments

Original notice

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