Mystery Shopping Services

The British Council wants a mystery shopping provider to evaluate user experience and security across IELTS test registration, application, and attendance stages. The work covers both written and speaking tests.

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Closed18 May 2026, 18:00
Published23 April 2026
Value£440k
BuyerBritish Council
CategoryBusiness & professional services
RegionLondon

You'll want to look if you have experience running mystery shopping programmes and can conduct evaluations across customer journey touchpoints, particularly in testing or assessment environments