CPT_26_03 IT Service management (ITSM)

The NAO needs an enterprise IT Service Management platform with incident, change, and asset management capabilities, plus implementation and ongoing support. The solution must integrate with Microsoft systems and handle migration from the current system with minimal disruption.

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ClosedNo deadline was stated and the notice is over 90 days old
Published29 April 2026
Value£1.5m
BuyerNational Audit Office
WhereNAO offices
CategoryIT, software & telecoms
RegionLondon

You'll want to look if you deliver enterprise ITSM platforms like ServiceNow, Atlassian, or similar, and have experience implementing and supporting them in large organisations