CPT_26_03 IT Service management (ITSM)
The NAO needs an enterprise-grade IT Service Management platform to handle incident management, service requests, change management, asset management, and reporting across the organisation. The supplier must implement the solution, migrate data from the current system, integrate with Microsoft systems, and provide ongoing support.
- ClosesNot stated
- Value£1.5m
- BuyerNational Audit Office
- WhereNational Audit Office
- CategoryIT, software & telecoms
- RegionLondon
You'll want to look if you supply or implement ITSM platforms like ServiceNow, Atlassian, or similar tools and can handle enterprise migration and Microsoft integration
You'll need
- Enterprise-grade ITSM platform capability
- Microsoft integration capability
- Secure data migration delivery
- Ongoing platform support including security patching and vulnerability management