Centralised Delay Repay Service and Related Services
Rail Delivery Group is procuring a centralised Delay Repay service for Great Britain, including the core platform, systems integration, electronic ticket validation database, and print/postal fulfilment for compensation letters and rail vouchers. Solutions must integrate with existing train operating company systems and be portable to future Great British Railways technology.
- ClosesNot stated
- Value£21m
- Per lot£7.1m across 3 lots
- BuyerRail Settlement Plan Limited
- CategoryIT, software & telecoms, Business & professional services
- RegionUK-wide
You'll want to look if you have experience building or integrating large-scale railway revenue or compensation systems, and can work within rail industry technology standards and transition requirements
Might not suit a small firm
- the contract itself is a large one
- it needs coverage across the whole UK
Possible incumbent
Cubic Transportation Systems Ltd won a Railcard Validation Service contract from this buyer in February 2026. Inferred from prior awards to this buyer, not confirmed.