Payment Exception Service
DWP needs a supplier to create and operate a system enabling benefit and pension recipients without bank accounts to access payments in cash across Great Britain and Northern Ireland. The service must ensure comprehensive geographical coverage and process weekly, monthly or 4-weekly payments to vulnerable customers.
- Closed24 October 2025
- Value£15m
- BuyerDepartment for Work & Pensions
- WhereGreat Britain and Northern Ireland
- CategoryFinancial & insurance
- RegionUK-wide
You'll want to look if you can operate a payment network with nationwide cash access points and handle high-volume, time-critical benefit payments to vulnerable populations
You'll need
- Payment Service Provider regulated under Payment Services Regulations 2017
- Comprehensive cash access coverage across Great Britain and Northern Ireland
Might not suit a small firm
- the contract itself is a large one
- it needs coverage across the whole UK