Out-of-Hours Customer Support Services
Transport for Wales needs an outsourced bilingual customer support service for 7 days a week during out-of-hours periods. The service will handle calls, emails, and social media in English and Welsh, with CRM integration and accessibility compliance.
- Closed24 October 2025
- Value£208k
- BuyerTransport for Wales Rail Limited (Utility Buyer)
- CategoryBusiness & professional services, IT, software & telecoms
- RegionUK-wide
You'll want to look if you run a call centre with bilingual Welsh-English staff and can provide telephone, email, and social media customer support with CRM systems integration
You'll need
- Bilingual English and Welsh capability
- Accessibility compliance
- CRM integration capability
- Business continuity arrangements
Might not suit a small firm
- it needs coverage across the whole UK