Review and redesign of the “front door” to Adult Social Care at London Borough of Hackney Council
Hackney Council needs a consultant to review their current Adult Social Care access system (the "front door"), identify problems, and propose a redesigned future model based on best practice. The consultant will map all entry points and user journeys, compare against comparable authorities, and deliver a roadmap for change with recommendations for next steps.
- Closed14 July 2026
- ValueNot stated
- BuyerImprovement and Development Agency for Local Government (IDeA)
- WhereLondon Borough of Hackney
- CategorySocial care & community
- RegionLondon
You'll want to look if you have experience in social care service design and process mapping, and can benchmark council services against comparators to produce evidence-based recommendations for operational redesign.
You'll need
- Strong, professionally led response capability required