Unified Communications
Hafod Housing Association wants design, implementation and support of a cloud-based unified communications system with contact centre capabilities, integrated with Microsoft 365 and their Civica CRM. The contract includes hardware supply, migration support and ongoing maintenance.
- Closed10 August 2026
- Value£882k
- BuyerHAFOD HOUSING ASSOCIATION LIMITED
- CategoryIT, software & telecoms, Business & professional services, Repair & maintenance
- RegionWales
You'll want to look if you're a telecoms or unified communications provider experienced in designing and migrating organisations to cloud-based phone systems and contact centre platforms, with proven integration experience in Microsoft 365 environments
You'll need
- Full integration capability with Microsoft 365 and Civica Cx
- Omnichannel contact centre platform with ACD, ICR/IVR and speech recognition
- Cloud/IP telephony and cross-device collaboration support