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Provision of Service Quality Regime (SQR) Inspection Services

XC Trains needs inspectors and mystery shoppers to conduct Service Quality Regime inspections across its rail network, covering train service standards, customer service, and accessible customer service. The work involves both scheduled inspections and mystery shopper visits to over 100 stations across seven routes from southwest England to north Scotland.

You'll want to look if you have experience running rail industry compliance inspections or mystery shopping programmes, particularly across dispersed transport networks

  • it needs coverage across the whole UK

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