Out of Hours Call Handling Service – 00267-CX
Stonewater needs an out-of-hours call answering service to handle emergency housing enquiries outside their Customer Service Centre's core hours. The service covers repairs, maintenance, neighbourhood management, tenancy issues, income, antisocial behaviour, and complaints.
- Closed12 December 2025
- ValueNot stated
- BuyerStonewater Ltd
- Whereout of hours
- CategoryBusiness & professional services
- RegionEast Midlands
You'll want to look if you run a call centre or answering service with experience in housing customer support and can staff out-of-hours cover with agents trained in housing repairs and regulatory requirements.
You'll need
- Agents must have excellent customer service skills
- Staff training required in housing repairs
- Knowledge of Awaabs legislation and HHSRS standards