Contracts
ClosedSmall-firm friendly
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
Westminster City Council wants a diagnostic review of how customers currently contact the council across fragmented services and channels. The work will assess the current state, identify improvements, and design a Target Operating Model for future customer experience.
- Closed5 January 2026, 12 noon
- Published8 December 2025
- Value£99k
- BuyerWestminster City Council
- WhereWestminster
- CategoryBusiness & professional services, Health & medical
- RegionLondon
You'll want to look if you have experience in customer journey mapping, service design, or organisational diagnostics for public sector clients.