Contracts
Framework
Managed Debt Collection Services
Framework to establish a Managed Service Provider to oversee a panel of FCA-regulated debt collection agencies. The MSP will manage recovery strategies, monitor performance, and ensure fair treatment of vulnerable consumers.
- Closes27 November 2026, 15:00
- Published22 October 2026
- Value£650m
- BuyerGovernment Commercial Agency
- CategoryBusiness & professional services, Financial & insurance, Surveying, architecture & engineering
- RegionUK-wide
You'll want to look if you operate as a Managed Service Provider or can establish a regulated debt collection agency panel, with capability in data analytics for recovery strategy and vulnerable consumer management
You'll need
- FCA regulation required for debt collection agencies on the panel
- MSP must manage panel performance and data-driven recovery strategies
- must identify and ethically treat vulnerable consumers
Might not suit a small firm
- the contract itself is a large one
- it needs coverage across the whole UK
Possible incumbent
Debt Resolution Services 2 awarded to a large panel including Capita Business Services, Sopra Steria, TDX Group, Moorcroft Debt Recovery, and Qualco in early 2026. Inferred from prior awards to this buyer, not confirmed.